Turn your job into a career by becoming a valued team member at a quickly growing company, Launch IT Corp located in Urbandale who is looking for a Senior Engineer (Tier III). This hire will be a member of the newly developed Managed Services division that designs, implements, and maintains systems solutions for clients. While working in fast-paced environments, the position’s primary focus is to implement server, storage, virtualization, and IaaS projects, and interface with clients to help them manage the technical components of those technologies. The ideal fit will be outgoing, accommodating, and solution oriented. If you are looking for business focused company that is moving towards shaping/changing the technology landscape, want to test your abilities on various industries, or just want to broaden your experience; then you should apply. LaunchIT’s primary goal has always been to provide quality service to our clients but we also strive to ensure our employees are realizing their passion thru their career here.

Responsibilities:

  • Implement best-in-class systems technology projects
  • Provide client assistance by receiving support escalations. Collaborate with internal and vendor technical resources until a solution is reached
  • Communicate both big-picture business drivers and technical details throughout projects
  • Gain and maintain certifications in areas of expertise
  • Advocate positive culture, especially with Tier I and Tier II engineers
  • Provide feedback to executive and technical teams to participate in functionality roadmap planning
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of professional and managed services technology infrastructure
  • Document technical articles or knowledgebase for use by other technical support personnel and/or clients and partners
  • Perform other tasks as needed or requested

Qualifications:

  • 5+ years of related information systems experience with 3+ years work experience with enterprise-level server, storage, virtualization, IaaS cloud, or BDR solutions
  • Certifications are highly encouraged but not required.
  • Sharp troubleshooting skills
  • General understanding of Security Software (Sonicwall, Fortinet, Barricuda)
  • General Microsoft Windows Server (IIS Active Directory, DNS, DHCP)
  • Server and enterprise-level hardware (HP and Dell)
  • Virtualization (VMWare, also Hyper-V)
  • Microsoft Hosting Technologies (Office 365, Azure, Azure AD)
  • Backup/DR Solutions (Veeam, Datto, other BDR solutions)
  • Scripting and automation skills
  • Entrepreneurial mindset with the understanding of revenue growth as a business driver
  • Familiarity with enterprise procedures (change control, incident response)
  • Experience with compliance standards a plus (PCI, SOC, HIPAA)
  • Basic development, programming, or database administration exposure a plus
  • Excellent communication & soft skills to work with management, end users and technical vendors on technical issues as they relate to proposals or client needs
  • High level of self-motivation with a keen attention to detail
  • Ability to manage multiple priorities and add value under the pressure of time constraints in a fast-paced, collaborative environment
  • Ability to travel in various capacities, for example but not limited to client sites, training seminars, trade shows and corporate events
  • Ability to work in an environment which may require sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components, lifting and transporting moderately heavy objects, such as server and network components, computers and peripherals

Education:

  •  Associates or Bachelors Degree

Other:

  • Applicants must be authorized to work in the U.S.

To apply for this job email your details to hr@launchitcorp.com